Refund & Cancellation Policy
Effective Date: 01.09.2023
1. Cancellation Policy
a. Order Cancellation: If you wish to cancel an order placed with Karpagam 3D Printing, please do so within 2 hours of placing the order. Orders canceled within this timeframe will be eligible for a full refund.
b. Custom Orders: Customized or personalized orders may not be eligible for cancellation or refund once production has begun. Please contact us immediately if you need to cancel a custom order.
2. Refund Policy
a. Refund Eligibility: You may be eligible for a refund under the following circumstances:
b. Refund Process: To request a refund, please contact our customer support team at Phone : +91 8610031504 Email : contact@karpagam3dprinting.in, karpagam3dprinting@gmail.com . Provide your order number and a detailed explanation of the issue. We will review your request and respond within 15 business days.
c. Refund Method: Refunds will be processed using the original payment method. The time it takes for the refund to appear in your account may vary depending on your financial institution.
3. Returns & Exchanges
a. Defective or Damaged Items: If you receive a product that is damaged or defective, please contact us within 1 day of receiving the order. We may request photos or other evidence of the damage to process your request.
b. Incorrect Orders: If you receive an incorrect order, please contact us within 1 day of receiving the order, and we will work to resolve the issue promptly.
4. Non-Refundable Items
a. Custom Products: Customized or personalized products are generally non-refundable unless they are damaged, defective, or incorrect.
b. Downloadable Products: Digital files or downloadable products are non-refundable.
5. Contact Us
If you have any questions or concerns regarding our Refund and Cancellation Policy, please reach out to our customer support team at Phone : +91 8610031504 Email : contact@karpagam3dprinting.in, karpagam3dprinting@gmail.com . We are here to assist you and ensure your satisfaction with our products and services.
6. Policy Changes
We reserve the right to modify or update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.